Increase Profits, Decrease Customer Base »
By Michael on Jul 20, 2007 in Apple, Communications, Other Marketing Related, Technology | 0 Comments
Sprint made a bold move recently by canceling 1,200 accounts because they complained too much. According to their books, these accounts called in 40 to 50 times more than the average account.
Apparently, these whiners were dialing in “40 to 50 times as often” as the “average customer,” and after failing to appease them, the firm […]
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