MarketingSherpa has research proving that nearly 60% of online shoppers abandon their carts before checkout.

Ten Tips to Make Sure Shoppers Buy:
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Features on the upcoming gPhone include but are not limited to… (more…)

“Developers and users alike are going to be very surprised and pleased at how great [business] applications look and work on [the] iPhone

This is a little overstated, I think. The iPhone is a nice shiney new toy that we would all love to play with a little. When it comes to business apps, though, professionals need it to be more about function than form. This pretty much negates half of what the iPhone has to offer. When it comes right down to it, the Treo is a superior business tool out of the box. The only real advantage that I see in the iPhone is that it has a superior built-in Safari browser.

With this browser, online applications have an easy way to say that their application works on the iPhone. It’s already fully capable of displaying and executing all the fancy AJAX and Javascript stuff that we have come to love in our applications. The AIMpromote CRM Software application is web-based, and is fully iPhone compatible just as-is. We haven’t needed to change anything. That’s nice, but it’s hardly novel.

We will see that with its inflated price and it’s almost standard functionality that there are other products on the market that will serve the business community more efficiently. From an Internet marketing standpoint, I think we will be adding an iPhone logo on our site to state that it’s compatible. This will really just be a marketing move though, as there was no actual work involved on our end to make it work on this platform.

If I were your boss would I buy you an iPhone? Maybe, but it wouldn’t be because it’s such a great business tool. The Nokia N800 is a far superior product at a lower price point. It has all the necessary business functionality with a price point $100 less than the iPhone. If you want something fun to play with, then get the iPhone. If you are looking for cost-benefit and ROI, get the Treo or the N800.

Apparently, these whiners were dialing in “40 to 50 times as often” as the “average customer,” and after failing to appease them, the firm chose to “terminate the relationship with those customers to allow them to pursue other options.”

This was smart. Some people might cry about how ‘unfair’ it is, but the fact is that these are at-will relationships. If Sprint doesn’t want to do business with unprofitable customers, then they should definitely not be forced to. It wouldn’t surprise me if legislation is created regarding this issue (or at least the attempt will be made to create legislation).

Sometimes it’s hard for us to realize that we don’t have to do business with every willing customer. The fact is that if we aren’t profitable, we can’t long provide our services to any customers.

This article notes more detail on unprofitable customers:

Unprofitable customers are parasites. Harvard Business Review estimates that, on average, 15% of all customer are unprofitable. The book, Angel Customers & Demon Customers, estimates that, in most industries, the best 20% of customers account for 150% of profits. The worst 20% typically lose money equal to 75% of profits.

You could always raise the prices of these customers, but that has the potential to backfire. How do you explain to one of these parasitic clients that they are being charged an additional premium due to their overuse of services that were supposed to be unlimited. It may actually be illegal to do so. It’s far easier just to cut these clients loose, and let them find another company with which to do business. There are almost always alternatives for the customer.

If you have customers that are clearly unprofitable, just cut them loose. It is ethical, and it is the only sane decision that a business can make.